Unite logo

1-877-UNITE ME (864-8363)

Contact Us
Unite logo

1-877-UNITE ME (864-8363)

Contact Us

Privacy Policy

Privacy Policy

At Unite Communications Corporation (“Unite Communications Corporation” or “We” or “Us”), we respect the privacy of your personal information and are committed to protecting it and using it solely for the purpose for which it was collected. The objective of this privacy policy is to inform you of our privacy practices. We wish to provide you with information on why and how We collect your personal information and on how it is kept and used.

Scope and application

This policy applies to all personal information collected by Unite Communications Corporation from the website www.unite.ca (the « Website ») and also through communications you may have directly with Unite Communications Corporation by e-mail, phone or otherwise, regarding marketing services or programs offered by Unite Communications Corporation. This policy is subject to the relevant Ontario legislation, Personal Information Protection and Electronic Documents Act, as well as other applicable legislation and regulations.

Your personal information : what we collect and why we collect it

We collect certain types of personal information from users communicating with us, in particular when such person request information through the Website regarding Unite Communications Corporation’s services or subscribe to a mailing list to receive communications. In most cases, the personal information requested is the following: name, business name, e-mail address and phone number.

This information is collected and used notably for the following reasons:

  • to allow us to answer your request for information and to ensure a follow-up with you regarding your request;
  • to send out communications regarding our marketing services and programs;
  • to improve the content of our website ;
  • for marketing study and survey purposes ;
  • to develop, improve or market marketing services and programs in tune with our users’ needs and provide them with information that We feel may be of interest to them.

The personal information we collect is used solely for the purpose for which it was collected.

Unite Communications Corporation may send you information regarding its marketing services or programs by e-mail. You can choose to receive communications from Us by filing the form on our Website and/or by providing Us with your express consent. Unite Communications Corporation may also send you communications in other situations, in compliance of applicable legislation.

Following your information request, an agent may call you to answer your questions and provide you with the proper information you asked for. At this occasion, you can withdraw your consent to receive any communications from Unite Communications Corporation. You can also cancel your subscription to such communications through the unsubscribing mechanism included in each communication. At all times, Unite Communications Corporation will comply with its legal obligations regarding management of your personal information and the cancellation of your subscription. Please read the conditions detailed in the “Information” section below.

Electronic information on our Website

We may sometimes collect information that is not of a personal nature, such as the date and time of your request, the type of Internet browser or operation system you use or the domain name from which you were linked to our Website. If you use a mobile device to access our websites and online resources, we also may collect information about your device, such as your device ID and device type, as well as usage information about your device.

We may also collect information which allows us to examine aggregate interest patterns such as the marketing services and programs regarding which you request information or information about users’ browsing patterns.

This information will not be linked to the personal information provided when you sign-up to receive communications from Unite Communications Corporation.

How your personal information is stored and communicated

Unite Communications Corporation keeps personal information for the period of time it deems reasonable either to fulfill the identified purposes or in accordance with the law, whichever time frame is longer. We establish retention criteria based on the type of information collected.

Once the identified purposes have been reached and your personal information is no longer required or if you request that such information be deleted, We ensure it remains anonymous or destroy it in a way which ensures protection against unauthorized access or communication.

We never disclose your personal information to anyone outside of Unite Communications Corporation without your consent, except for the following:

  • our goods or services providers, whether they be organizations or individuals, whose services have been retained to carry out duties on our behalf (e.g. organisation and management of promotions offered by Unite Communications Corporation, data processing, file management, etc.). Unite Communications Corporation takes the necessary measures, by contractual means or otherwise, to ensure that these third-party goods or services providers process your personal information for the sole purpose identified by Unite Communications Corporation and that they protect this personal information to the same extent that Unite Communications Corporation protects the personal information in its possession;
  • any entity resulting from a merger or change in control of Unite Communications Corporation, in whole or in part, only if the parties have signed an agreement stipulating that the collection, use and disclosure of information is limited to the objectives of the commercial transaction;
  • any public authority if the law so requires.

We do not transfer your personal information to a promotional partner unless you have specifically given us consent to do so.

Personal Information regarding minors

The information contained on our Website is destined to persons who have reached the college age. Unite Communications Corporation does only collect and use personal information for the purposes enunciated here above.

Security

All data is stored on our servers with high-security safeguards, protected against misuse and access by unauthorized individuals. In conformity with this privacy policy, Unite Communications Corporation also protects personal information disclosed to third parties in order to maintain the information’s privacy and to respect the purpose for which it was collected. This information is only made available to individuals (employees or agents) who require access to such information to carry out their responsibilities.

External hyperlinks posted on our Website

Our Website may include hyperlinks to websites which are independent from ours. By clicking on such hyperlinks, you leave our Website. Unite Communications Corporation does not exercise any control on the operation of these websites and the fact that they are listed on our Website does not incur Unite Communications Corporation’s liability in any manner. Any personal information you submit through these websites is subject to such websites’ privacy policy.

Changes to the privacy policy

Every once in a while, Unite Communications Corporation may modify its privacy policy. Please consult it from time to time. In the event of a modification, We will update the date of the document. Please visit this section frequently.

Information

Should you have any questions regarding our privacy policy, on access to personal information or the collection, use and disclosure of personal information, on how to file a complaint or if you wish to withdraw your name from one or several of our mailing lists or update your personal information, please contact us.

Unite logo

Address:

500 Alden Rd, Suite 203, Markham, ON, Canada (Greater Toronto Area)

Contact:

1-877-UNITE-ME (864-8363)

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
 
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
 
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

Christine Nicoll headshot.

I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 

 

One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.

 

I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca

Christine Nicoll

Client Services Manager

Marta W headshot

I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

Jeremy Rozen headshot.

I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate