How VoIP & Hosted Solutions Are Impacting Office Communications

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Cloud technology is becoming an integral part of office communications, which is drifting from the standard Private Branch Exchange (PBX) technology. The switch to cloud-based VoIP systems puts more focus on collaboration or Unified Communications technology – a functionalities layer that runs over top the PBX system. Your PBX system is equipped to sustain a voice calling platform for your office. This technology does not allow for more modern communication methods like e-mail and video call. With collaboration solutions, all these technological breakthroughs in communication can work alongside a traditional PBX system.

How Hosted PBX Systems Work for Office Workplaces

Cloud-based phone systems take standard VoIP protocols and implement PBX functionality. This feature makes it possible for the cloud VoIP to take on PBX features, all without needing to install any hardware. Hosted PBXs come with more empowering features, such as auto attendant, conference calling, mobile calling, email integration and web-based interface. The switch to cloud communications will result in real savings. The estimates suggest that a new business will save as much as 90 percent on international call costs. Likewise, local calling rates will go down by 40 percent as a result of converting from a standard business calling solution. Furthermore, initial installation expenses are not a concern like they are with traditional enterprise phone systems, as the setup process is mostly software-based.

Working Remote With Cloud VoIP Communications Technology

Traditional phone service providers typically fall short when used by staff that is on the road rather than always in the office. The entire team can maintain healthy communications through the flexibility of a cloud VoIP solution. Any type of mobile device on Wi-Fi or with data (laptop, smartphone, tablet, etc.) will be able to run on the hosted telecom system. Hosted PBX communications technology makes it possible to forward calls from within the office to mobile lines. This function will not modify the customer service experience one bit, as the destination phone number will not be shown to the caller. The remote-working staff member will also be able to call the hosted PBX system first and then make calls from within it, so outgoing calls are also masked.

Cloud-based VoIP vs. Hosted PBX: What’s the Difference?

There’s a little confusion surrounding these two terms. Cloud VoIP refers to any VoIP system that runs through a cloud server. The cloud services are supported by VoIP companies and supplied to many clients, which makes the average cost more affordable for those clients. The downside of cloud phone services is the lack of predictability determination within the software. These services cannot catch expected usage spikes, and when they happen, it can drag down the sustainability network-wide. The result is the potential for a single user to max out the usage volume or storage capacity for the entire office. If an overage is expected, a hosted PBX solution will prevent network instability. In short, hosted PBX solutions offer a higher level of efficiency for large-scale businesses due to their “pay-per-seat” pricing models. But, the cloud PBX solution offers more reliability for smaller businesses trying to scale because of its “pay-for-use” pricing model.


VoIP and hosted solutions are changing the enterprise communications technology game. The result is cheaper telephone customer service, as well as more fluent interoffice and team collaboration. These office telecom products come at varying price points – it all depends on the features you wish to deploy. If UC communication systems like hosted PBX (Unite) seem right for your business, reach out for a quote based on your office’s telecom needs.

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 


One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.


I’m Christine Nicoll, and I work at Unite. Visit us at

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate