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Unite Blog

Category: Textify

A diverse customer support team wearing headsets and working at their computers in an office. Illustrates VoIP-powered customer service in action.

  • 3 min read

5 Ways to Supercharge Customer Support with SMS and VoIP Solutions

Discover 5 ways to improve customer support with SMS and VoIP phone solutions. Learn how VoIP can boost response times, efficiency, and customer satisfaction.

Brian Presement
27 March, 2025
Close-up of a business professional typing on a laptop with a futuristic AI chat interface hologram, symbolizing AI-driven VoIP call management.

  • 2 min read

AI Rise in Telecom For Small Businesses with VoIP Phone & PBX Systems

Discover how AI is transforming telecom for small businesses with VoIP phone and PBX solutions. Learn the benefits and how Unite Communications can help.

Brian Presement
25 March, 2025
A diverse group of business professionals in a modern office, smiling and collaborating while using laptops and tablets, representing secure VoIP communication.

  • 3 min read

Secure VoIP in Canada: Safeguarding Your Business Communications

Protect your business with secure VoIP in Canada. Learn about VoIP security risks like fraud and data breaches, and the best practices to safeguard communications.

Brian Presement
20 March, 2025
Woman in a festive reindeer headband using a desk phone in an office decorated for the holidays.

  • 3 min read

Planning for the Holidays: How An SMS Marketing Solution Can Make Your Holidays Merry & Bright | Unite Canada

Ensure smooth communication with customers this holiday season using a VoIP-powered SMS solution. Discover how features like auto-responders, holiday hour alerts, and office closure notifications can enhance customer satisfaction and simplify operations for your business.

Brian Presement
27 November, 2024

  • 4 min read

How Your Business Can Benefit from Switching to VoIP in Canada

Discover how the Textify text messaging app helps businesses streamline operations through automated customer notifications, and more.

Brian Presement
31 October, 2024
Medical office staff using Textify on a computer to automate appointment reminders and manage patient inquiries.

  • 3 min read

How Medical Offices Boost Efficiency with Textify: SMS Marketing for Medical Offices

Discover how the Textify text messaging app helps businesses streamline operations through automated customer notifications, and more.

Brian Presement
30 September, 2024
Business professional in a modern office setting, using a digital tablet while sitting at a desk with a laptop.

  • 3 min read

How Textify Helps Businesses Boost Efficiency

Discover how the Textify text messaging app helps businesses streamline operations through automated customer notifications, and more.

Brian Presement
20 September, 2024
Man sitting in front of laptop smiling holding phone

  • 4 min read

Why is Text me Anywhere important?

When it comes to communication, consumers expect both speed and efficiency.

Brian Presement
23 December, 2022

Explore Unite Hosted PBX Further

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Blog

Interested In Learning More?

Explore more of our blog for insights, tips, and industry updates.

Man is on phone

  • 2 min read

How VoIP & Hosted Solutions Are Impacting Office Communications

Cloud technology is becoming an integral part of office communications, which is drifting from the standard Private Branch Exchange (PBX) technology.

Brian Presement
24 June, 2017
office telephone

  • 10 min read

BELL SNR Alternative Service

Those who run their own business (or help with the communications aspect) understand the daily trials and tribulations that occur with the phone systems.

Brian Presement
4 July, 2017
mobile

  • 2 min read

Is a Cloud-Based Phone System Right for My Business?

Cloud technology has made its way into many aspects of business, from data storage to development platforms.

Brian Presement
3 August, 2017
Man is on phone

  • 2 min read

How VoIP & Hosted Solutions Are Impacting Office Communications

Cloud technology is becoming an integral part of office communications, which is drifting from the standard Private Branch Exchange (PBX) technology.

Brian Presement
24 June, 2017
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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
 
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
 
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

Christine Nicoll headshot.

I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 

 

One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.

 

I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca

Christine Nicoll

Client Services Manager

Marta W headshot

I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

Jeremy Rozen headshot.

I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate