The Advantages of VoIP Services for Healthcare Providers

The Advantages of VoIP Services for Healthcare Providers
Communication is a crucial aspect of any healthcare service. Healthcare providers need to be able to communicate effectively and efficiently with each other, their patients, and their patients’ families, while also ensuring a private connection. VoIP (Voice over Internet Protocol) services are revolutionizing the way healthcare providers communicate, and there are a myriad of benefits for both patients and practitioners alike.

1. Improved Healthcare Communication

VoIP services allow for seamless communication between healthcare providers and their patients. With VoIP, healthcare providers can make and receive phone calls, send and receive messages, and conduct video conferences all from one easy-to-use platform. This means that they can collaborate more effectively and communicate with each other in real-time. Additionally, VoIP services offer features such as call forwarding, voicemail, and call recording, which can help healthcare providers stay organized and ensure that they never miss an important message or call. When your practice is also your business, business communication is paramount.

2. Enhanced Remote Consultations

Remote consultations have become increasingly popular in recent years, especially due to the pandemic, and VoIP services make them easier and more effective than ever before. With VoIP, healthcare providers can conduct virtual appointments with patients, no matter where they are located.   This is especially important for patients who live in remote areas or who have mobility issues. With VoIP, healthcare providers can provide care to these patients without them having to leave their homes. Remote consultations have become increasingly important in the healthcare industry, particularly in the wake of the COVID-19 pandemic.  Unite’s VoIP services make it easy for healthcare providers to conduct remote consultations with patients, regardless of their location, as long as they have a stable internet connection. With features like video conferencing and screen sharing, healthcare professionals can conduct consultations just as effectively as they would in person.

3. Unified Communication

VoIP services provide a unified communication platform for healthcare providers to take advantage of. With VoIP, healthcare providers can communicate with each other, their patients, and their patients’ families all from one platform. This means that healthcare providers can spend less time switching between different communication platforms and more time providing care to their patients.

4. Unified Communication through a Unified Virtual Phone System

Unite’s VoIP services also offer a unified virtual phone system that effectively streamlines communication between healthcare providers and their patients. With features like call forwarding, voicemail, and automated attendants, healthcare professionals can stay connected with patients and colleagues no matter where they are. Unite’s virtual phone system also offers advanced features like call recording and call analytics, providing valuable insights into call volume and quality, which all work towards the end goal of strengthening healthcare communication. Unified Communication through a Unified Virtual Phone System

5. Enhanced Security

Healthcare providers deal with sensitive patient information on a daily basis. It is crucial that this information is kept secure and private. VoIP services provide enhanced security features to protect patient information; it’s critical that all healthcare communication takes privacy into consideration. VoIP services use encryption to protect phone calls and messages from being intercepted. Additionally, VoIP services provide features such as two-factor authentication and access control, which ensure that only authorized users can access patient information.

6. Cost Savings

VoIP services can save healthcare providers money in several ways. First, VoIP services are typically less expensive than traditional phone systems. Additionally, VoIP services provide features such as call recording and voicemail, which can help healthcare providers stay organized and avoid missed calls and messages.   Finally, VoIP services improve healthcare communication as they allow healthcare providers to conduct remote consultations, which can save them money on travel expenses.

The Advantages of VoIP Services for Healthcare Providers: Overview

VoIP services are revolutionizing the way healthcare providers communicate. With features such as video conferencing, remote consultations, and enhanced security, VoIP services provide healthcare providers with a unified communication platform that is both efficient and effective. Additionally, VoIP services can save healthcare providers money in several ways, making them a cost-effective solution for healthcare communication needs.  By implementing VoIP services, healthcare providers can improve communication, provide better patient care, and ultimately improve patient outcomes.

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

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I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 


One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.


I’m Christine Nicoll, and I work at Unite. Visit us at

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
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Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

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