The most reliable phone system for startups and small businesses

Those who have embarked on the journey of creating a start-up or small business understand the importance of having a seamless communication system that doesn’t break the budget. Along with the importance of staying within budget, communication is one of the key elements that determines whether a team will run efficiently and keep moving the business forward. Particularly in the early stages of a business’ development, picking a reliable phone system is critical to its success. There is one key consideration to keep in mind when selecting a phone service provider for your business, and that is to ensure that it works flawlessly with little to no room for intervention. In short, you want to find a phone service provider that won’t fail you when you need it at critical moments. This article will illustrate the type of phone system your start-up or new business requires to ensure you stay connected to your customers at all times, and that you don’t miss a beat.

VoIP and its benefits for startups and small businesses.

While traditional telephone systems use dedicated, physical telephone lines, VoIP (Voice over Internet Protocol) is a type of telephone technology that uses an internet connection to make or receive calls. Also called internet phone, VoIP converts voices into a digital signal that is transmitted through the internet, just like any other types of data are transferred through the internet. ppl watching computer There are two persuasive reasons why so many small business owners and entrepreneurs choose VoIP over traditional telephone services for their business: cost and flexibility in services. Traditional telephone systems often charge extra for features such as caller ID, call forwarding, conferencing, video calls and voicemail. VoIP service providers, however, often include all of these features at no extra cost to the customer. The underlying technology behind VoIP has also drastically improved over the years, making it the top choice for small businesses. While there can be some minor call quality issues compared to traditional landlines, the difference is often unnoticeable and minor when looking at the price and flexibility of a phone system. As a business owner, you also have a choice between selecting a VoIP system that is hosted or onsite. A hosted system required a third-party to manage setup, troubleshooting and maintenance. On the other hand, an onsite VoIP system means all the hardware is located on your business premises. Having the VoIP system on site can mean more autonomy over setup, but it also requires more day-to-day management and the potential need for a dedicated IT team that will be responsible for ensuring the system runs without hiccups. For example, a power outage could cause your phone systems to go down, and it is important to mitigate as much business interruption and risk as possible.

Unite – The most reliable phone system service for your business

Unite’s VoIP is the number one choice for your small business, and we’ve outlined a few reasons why:

Be Accessible Anywhere

As a small business owner, you’re rarely in one place for very long. Whether you have a one-person operation or you manage a small team, you’re constantly on the move. You may be at your desk answering emails in the morning, meeting with a client for lunch and making a site visit in the afternoon, which means you’re constantly switching between your devices. Unite offers accessibility no matter where you are or which device you’re using.

One Affordable Price

With Unite Hosted PBX, many of the features you’d traditionally have to pay extra for with another service provider are included in our standard package. This means no surprise add-ons required or extra costs incurred in order to have fundamental communication features for your business telephone system.

No Locked-In Contract

Unite VoIP offers flexible selections and contracts that put you in charge of your service at all times. You have the freedom to pick and choose the specific services and features you’d like for your business phone system. Our system is also scalable, which is particularly important for small businesses; the service and features you select can change and increase to keep up with the demands and growth of your business.

Calling Features that Improve Business Efficiency

Unite Hosted PBX makes business communication simple with features that will make your life easier.

Enhance Your Business Communication

Connect with clients and colleagues more effectively with Unite Hosted PBX. Contact us today to see what options will work best for your business.

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 


One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.


I’m Christine Nicoll, and I work at Unite. Visit us at

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate