Have you ever worried that you might not be providing seamless service to customers calling your business? Well, you’re not alone.
Many modern businesses have staff located around the world, without a central office location. While this can be convenient and economical for businesses, it can lead to lingering customer satisfaction issues.
Imagine a customer calls the number on your website, is forwarded to a generic voicemail service, and cautiously leaves a message – unsure whether it will arrive in the right person’s inbox.
Not a great first impression.
That’s why virtual attendants add exceptional value to your business. A virtual attendant will automatically guide customers to the right place, saving you time, resources, and providing an exceptional experience.
But how do virtual attendants work, and what do they actually do?
A virtual attendant is your automated assistant
Unite Virtual Attendant is the first point of contact for customers calling your business. It’s an easy-to-use, automated calling service with a variety of features that provides a satisfying experience for your customers every time they call. When a customer calls, Unite Virtual Attendant will automatically answer and provide the customer with their most relevant options – chosen by you. After hearing their various options, the customer can contact or leave a message with the right person or department, whether that’s an administrator, sales person, or any other customer-facing member of your organization. The result? Your customer will walk away with full confidence knowing their call will be returned by the right person, at the right time, with the right solution to their issue or query. Even better, Unite Virtual Attendant is packed with innovative features to help your business succeed.
The features that set Unite Virtual Attendant apart
Unite Virtual Attendant makes it easy to handle all your incoming calls without the need for new employees, extensive training, or complex technical systems. That’s because it’s loaded with user-friendly features that provide a seamless experience for both you and your customers.- Endless Customizations Tailor your answering messages to your exact needs to ensure your customers know who they’re calling, how they’ll be served, what to do next.
- Local & Toll-free Numbers & Fax Enjoy the feeling of complete confidence knowing that callers from any location and method can easily get in contact with your business. Unite can even port an existing local or toll-free number.
- Dial by Name Directory Give customers access to your entire organization – all from one easy-to-use directory. That way, customers won’t have to search for or write down their contact’s number, but find it quickly each and every time they call.
- Easy-to-Use Admin Portal Making modifications to your system is simple with the Unite Web Admin Site. From one online location you can update your system, check analytics, and try out our latest and greatest features.
- Email Delivery of Voice & Fax Messages Prefer email over voicemail? That’s no problem with Unite Virtual Attendant. The system can automatically forward voice and fax messages directly to your inbox so you can check them where it’s most convenient for you and your team.
- Unlimited Extensions Is your organization growing? The more the merrier. There’s no limit on the number of extensions you can have within your company, making it easy to add new numbers under your current contract.
- Teleswap Call Transfer Get calls forwarded to the right device every time with seamless teleswap call transfers. Ensure that calls aren’t dropped or interrupted so your customers can have a premium experience every time they call your company.
- And many more There are even more great features for you to explore that will help automate your answering service in a few simple steps.
How Unite Virtual Attendant can boost your bottom line
There are a variety of ways that Unite Virtual Attendant can help take your business to the next level.- Never drop another sales call When you’re looking to grow your business, every call matters. By reducing the number of drops and hang ups from waiting callers, you’ll be able to increase your sales volume and make the most of every opportunity. Trust us, your sales team will thank you.
- More happy customers A virtual attendant will reduce wait times, helping you make a positive first impression and stand out from your competition. By providing a great experience to callers from far and wide, you’ll increase the likelihood that they’ll become a longtime customer.
- A scalable solution As your business grows, so do your needs. Unite Virtual Attendant scales as you do, meaning the more you need it, the more value it provides. No matter how many people call at once, your virtual attendant will be there to help.
- Improve your team’s workflow Provide business hours, answer frequently asked questions, and free up your team members to focus on what matters most to your bottom line. A virtual attendant makes it easy to automate simple yet time-intensive parts of your business.
- Build trust with customers An exceptional customer experience from the first call will tell your customers that you care about their time and want to keep them happy. If you’re a smaller organization, Unite Virtual Attendant will offer you a whole new level of professionalism.
