Virtual attendants – Key Features and benefits to customer service

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Have you ever worried that you might not be providing seamless service to customers calling your business? Well, you’re not alone. Many modern businesses have staff located around the world, without a central office location. While this can be convenient and economical for businesses, it can lead to lingering customer satisfaction issues. Imagine a customer calls the number on your website, is forwarded to a generic voicemail service, and cautiously leaves a message – unsure whether it will arrive in the right person’s inbox. Not a great first impression. That’s why virtual attendants add exceptional value to your business. A virtual attendant will automatically guide customers to the right place, saving you time, resources, and providing an exceptional experience. But how do virtual attendants work, and what do they actually do? siri

A virtual attendant is your automated assistant

Unite Virtual Attendant is the first point of contact for customers calling your business. It’s an easy-to-use, automated calling service with a variety of features that provides a satisfying experience for your customers every time they call. When a customer calls, Unite Virtual Attendant will automatically answer and provide the customer with their most relevant options – chosen by you.  After hearing their various options, the customer can contact or leave a message with the right person or department, whether that’s an administrator, sales person, or any other customer-facing member of your organization. The result? Your customer will walk away with full confidence knowing their call will be returned by the right person, at the right time, with the right solution to their issue or query. Even better, Unite Virtual Attendant is packed with innovative features to help your business succeed.


The features that set Unite Virtual Attendant apart

Unite Virtual Attendant makes it easy to handle all your incoming calls without the need for new employees, extensive training, or complex technical systems. That’s because it’s loaded with user-friendly features that provide a seamless experience for both you and your customers.
  1. Endless Customizations Tailor your answering messages to your exact needs to ensure your customers know who they’re calling, how they’ll be served, what to do next.
  2. Local & Toll-free Numbers & Fax Enjoy the feeling of complete confidence knowing that callers from any location and method can easily get in contact with your business. Unite can even port an existing local or toll-free number.
  3. Dial by Name Directory Give customers access to your entire organization – all from one easy-to-use directory. That way, customers won’t have to search for or write down their contact’s number, but find it quickly each and every time they call.
  4. Easy-to-Use Admin Portal Making modifications to your system is simple with the Unite Web Admin Site. From one online location you can update your system, check analytics, and try out our latest and greatest features.
  5. Email Delivery of Voice & Fax Messages Prefer email over voicemail? That’s no problem with Unite Virtual Attendant. The system can automatically forward voice and fax messages directly to your inbox so you can check them where it’s most convenient for you and your team.
  6. Unlimited Extensions Is your organization growing? The more the merrier. There’s no limit on the number of extensions you can have within your company, making it easy to add new numbers under your current contract.
  7. Teleswap Call Transfer Get calls forwarded to the right device every time with seamless teleswap call transfers. Ensure that calls aren’t dropped or interrupted so your customers can have a premium experience every time they call your company.
  8. And many more There are even more great features for you to explore that will help automate your answering service in a few simple steps.
The best part? The benefits of this extensive set of features can make an immediate impact on your business. smart speaker assistant - personal assistant - blue light

How Unite Virtual Attendant can boost your bottom line

There are a variety of ways that Unite Virtual Attendant can help take your business to the next level.
  1. Never drop another sales call When you’re looking to grow your business, every call matters. By reducing the number of drops and hang ups from waiting callers, you’ll be able to increase your sales volume and make the most of every opportunity. Trust us, your sales team will thank you. 
  2. More happy customers A virtual attendant will reduce wait times, helping you make a positive first impression and stand out from your competition. By providing a great experience to callers from far and wide, you’ll increase the likelihood that they’ll become a longtime customer. 
  3. A scalable solution As your business grows, so do your needs. Unite Virtual Attendant scales as you do, meaning the more you need it, the more value it provides. No matter how many people call at once, your virtual attendant will be there to help.
  4. Improve your team’s workflow Provide business hours, answer frequently asked questions, and free up your team members to focus on what matters most to your bottom line. A virtual attendant makes it easy to automate simple yet time-intensive parts of your business.
  5. Build trust with customers An exceptional customer experience from the first call will tell your customers that you care about their time and want to keep them happy. If you’re a smaller organization, Unite Virtual Attendant will offer you a whole new level of professionalism.
Automate your answering service today  Turn every caller into a happy customer with Unite Virtual Attendant. Contact us today to find the right option for your business.

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 


One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.


I’m Christine Nicoll, and I work at Unite. Visit us at

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Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

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