Why is Text me Anywhere important?

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When it comes to communication, consumers expect both speed and efficiency. For this reason alone, more and more businesses are opting for business text messaging instead of calling. About 97% of consumers ignore or reject calls from businesses or unknown numbers. You can Send and receive text messages from your existing Business phone number to enhance your customer communication with Unite TextMeAnywhere’s easy-to-use business text messaging platform. Text messages are quick to read, succinct, and just as easy to respond to in a matter of seconds. Consumers can even read through text messages just by looking at their lock screen. However, you can never know when it’s an appropriate time to call them, so their chances of picking up your calls are close to none.

Customers are Texting back

Businesses that rely exclusively on voice calls and voicemails are missing possible connections. Customers are texting landline and toll free numbers, and it’s bad for business to ignore them. 150 million text messages are sent to landline telephone numbers every day. You may have customers texting you and you don’t even know it. If you’re not already incorporating text messaging into your marketing and outreach strategies, it may be time to start.

Business Text Messaging Is Much Faster

Compared to text messaging, phone calls take a lot of time. One of the worst things about calling customers is you never know when it’s the most appropriate time to make that call. We’re living in a busy world, and they could be commuting, working, getting dinner going, or simply just not interested in talking at that time. None of these scenarios would be a good time to talk to customers about your business. On the other hand, when it comes to text messages, sending them is a lot faster, and so is receiving them. Most people always have their phones on hand, and it would only take a peek to read a text message. ppl on phone According to research, about 90% of all text messages are read within three seconds of receiving them. What’s more, the average response time for text messages stands at 90 seconds. It’s evident that communication through business text messaging is not just more efficient, but also so much faster. Additionally, given its speed, it will be possible for your team to talk to a larger volume of consumers. If you have promotions and discounts, then it’s possible to send mass text messages to multiple people at the same time. Beyond that, you can easily tell which messages are unanswered and follow up with those customers.

Customer Relationship Management

Texts are convenient, non-intrusive, easy to deal with, and above all, familiar. We text family and friends every day. There could hardly be a better channel through which you could build a relationship with your customers. Establishing a two way conversation between you and your customers through texts sends a message that your business is one that cares—and this keeps customers coming back for more transactions with your business.

Text messaging is immediate, personal and everywhere

According to CTIA, it takes 90 minutes for the average person to respond to an email. It takes 90 seconds for the average person to respond to a text message. If what you are communicating is time-sensitive, then you want to be sure your audience gets the message. girl with pc 91% of all U.S. citizens have their mobile device within reach 24/7 (source: Morgan Stanley).  More than two out of five of you have even slept with your phone! Plus, almost all mobile phones today are SMS-enabled, which means most everyone can receive text messages.

Streamlines Communication Management

Businesses today have to make use of many lines of communication to get the message out and receive feedback from the public they seek to serve. More often than not, this requires the use of more than one phone number. The demands of managing such a situation can add up pretty quickly. However, you can shore up the pressures by merging your landline with a texting service. By doing so, you guarantee communication between your business and the customer is less spread out and thus easier to manage. This not only ensures that your business’ voice is stronger and more coherent in the marketplace; it also ensures that useful information does not get lost during the exchange between you and your customers.

Text Messages Don’t Require the Internet

Another great thing about SMS is that it’s a pre-installed function you can find on any phone. It’s usually a default messaging function, and you don’t need the internet to send text messages to your customers. Your customers don’t require an internet connection to receive your messages, which makes it incredibly convenient. Even customers in remote areas who do not own smartphones have the capacity to engage you through text messages. This is a distinctive advantage over most other forms of communication.

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 


One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.


I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

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Client Services Specialist

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate