How VoIP is Ideal for Remote Work

What has started as an extenuating circumstance to make sure people stay safe during the pandemic, remote work has now evolved into a new normal for many companies and occasionally a perk for working professionals. It has completely changed how teams and stakeholders collaborate, with virtual meetings and offsite communication becoming more prevalent than in-person meetings.  Businesses are looking for technologies that keep all stakeholders connected and maintain the same workflow despite the lack of proximity. The traditional phone and communication systems are simply not a fit anymore; onsite phone lines are futile when most employees are work remotely. VoIP bridges the gaps between team members, clients and partners to maintain the same level of collaboration and productivity in what is now a decentralized office environment in most organizations. multiple phones

VoIP Systems Are More Versatile Than Traditional Systems

VoIP removes the silos that can quickly build as a result of team members working from home. Coworkers may not be nearby in the next cubicle or office down the hall, but VoIP creates a network where everyone is still connected, still collaborating and still genuinely working together, even if they are not physically in the same space.  VoIP systems can be routed to any device that professionals are working from: computers, laptops, tablets or phones. The setup is instant and easily adaptable–if anything, there is no setup at all as it requires minimal configuration that anyone can do, or with the help of providers like Unite Communications who offer 24/7 support. VoIP also offers up-to-the-minute data about each call completed, providing managers with transparency on the level of productivity and the work completed. With productivity tracking in remote work being a lingering concern for managers, VoIP easily provides that level of transparency. VoIP Features Enhance Flexibility The appeal of remote work comes in its flexibility, and VoIP further enhances that better than most technologies. Wherever you are, whatever your device is and even how you want to take calls, VoIP offers incredible flexibility to match your needs. It has all the features –that are actually not available in traditional communication technologies–to improve connectivity.  Some of these features are:
  1. Call Hunting  Route calls to preset locations sequentially when you’re not initially reachable.
  2. Call Schedule  Route calls based on time of the day or day of the week.
  3. Call Transfer  Instantly route a call internally in the company or externally. 
  4. Web Portal Access a dashboard to review messages and see recent caller details.
And these are just to name a few. Users get to experience a host of other advanced features provided by Unite Communications that gives them plenty of flexibility.

Optimum Customer Service

VoIP can be integrated to any customer relationship management (CRM) system to offer a superior customer service experience. When there is a single repository of customer information that is not scattered across different platforms, your team is better equipped to provide quick and personalized customer service. The integration of VoIP and your CRM system provides a 360 view of the customer with every incoming call. Employees will have far more context to serve the customer better, with seamless ability to access customers’ needs, call history, subscription status, and more metrics even before taking the call. It also saves companies the costs of human errors that are highly prone when systems are isolated, such as dialling the wrong number and losing customer information.

Better Security and Lower Risk

service With VoIP essentially allowing communication over the Internet, there comes an inevitable risk of security compromises and data breaches. It is a growing concern that raises considerable apprehension as security failures have become omnipresent and result in millions of dollars in lost revenue and clients. VoIP providers such as Unite are powered by redundant and elaborate failover protocols that harden your company’s IP telephony system. Such security practices entail call encryption, setting up a Virtual Private Network (VPN) for remote staff, regular system updates and enforcing strong password policies.

Constant Accessibility Regardless of Demand

The pandemic created an entire shift in how we work and taught companies that they need to be as swift and agile as ever in adapting to new trends and processes. Whether it’s a technology breakthrough or something as unforeseen as a pandemic, businesses must have continuity plans to keep up with abrupt changes. VoIP’s unparalleled accessibility makes anyone reachable wherever they are. It also gives users control and efficiency in handling requests and route calls to the right team member. When businesses are experiencing a surge of calls or going through a high season, this ease of accessibility allows them to capitalize on sudden demand and thrive in unique circumstances.

Incredible Cost Savings

An immediate and consistent advantage VoIP provides for remote work is incredible cost savings. Imagine the hassle and costs of setting up phone systems for every team member working remotely–it’s almost unfathomable. You will need physical hardware onsite, set-up costs and maintenance costs, in addition to phone bills that will most likely cover international calls. It’s a never-ending string of costs to cover. Cost savings are always a goal for every company, but it is probably even more resonant now when many companies are still recovering from the repercussions of the pandemic. While plenty of companies adapted to and even capitalised on all the changes the pandemic imposed, it is safe to say that plenty of others are trying to find their way back up after an unprecedented period of economic downturn. VoIP cuts overhead costs in unimaginable ways, helping companies get their business back on track. Unite Communications can help you maintain the same level of productivity and collaboration as you shift to remote work, and keep your data secure and your systems constantly running. Contact us today to know more about our solutions. 

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 


One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.


I’m Christine Nicoll, and I work at Unite. Visit us at

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate