VOIP in the WFH Era


What is a VOIP Integration?

VoIP, which stands for Voice over Internet Protocol, is essentially phone service delivered via the Internet. A VoIP has the same functionality as a regular telephone, but with more advanced features such as conferencing, routing, advanced caller ID and the seamless ability to add as many phones as your business requires.  VoIP can be integrated with a multitude of business applications to promote collaboration and enhance productivity. This rings a bell for most organizations nowadays who have employees, customers, partners and other parties working remotely. They all need to be constantly connected and accessible. 

What is a Cloud Phone System?

A cloud phone system–also called hosted PBX–is often used interchangeably with VoIP. They are both fundamentally similar in how they enable communication via the Internet, but with a cloud phone system, you enjoy additional sophisticated collaborative tools.  A cloud phone system hosts the VoIP server, and adds several features that boost productivity and save costs for businesses. A key feature that is especially relevant to current times is routing calls to multiple devices so they get answered no matter where the call recipient is located. With the majority of professionals currently working from home, this is crucial for organizations that need to manage dispersed team members, clients, partners and stakeholders. VoIP is also pretty straightforward to install and significantly saves costs for businesses. Because you only require Internet connectivity to make and receive calls, you save up on hardware and maintenance costs and only pay a service fee that encompasses a bundle of VoIP features. hand n phone

Benefits of VOIP

There are several benefits to VoIP, namely the striking cost savings it affords. Businesses can save up to 50%-70% by foregoing their landline and switching to VoIP. It is also highly scalable–you can add as many phones as you need without the burden of hardware, installation and maintenance costs. You’ll just need a new handset for each team member who needs a new phone.  The appeal of VoIP specifically relates to the growing advent of working from home and hybrid models. It maintains continuous access, provides a single point of contact and offers unique features that foster collaboration and teamwork.


A currently pressing requirement for companies is maintaining access for all parties as they work remotely from different locations. VoIP gives you the flexibility to work from anywhere and from any device. With 25% of jobs expected to become fully remote by the end of 2022, organizations need their team members to be connected to each other and to their clients at all times. VoIP allows its users to work from anywhere as long as they have an Internet connection, ensuring workforce output does not diminish as the distance among employees, clients and partners grows. 

Hosted PBX

A hosted PBX service gives companies access to an array of collaborative tools alongside the basics of voice calling. Setting up a conference call with multiple parties is as straightforward as making any other call. Moreover, the setup time and costs are minimal. It is typically a plug-and-play system that is very intuitive and requires minimal training. Users can set up their own custom phone features and personalize it the way they like without the assistance of technical personnel.

Unified communications with consistency

greeting VoIP provides a single gateway to communication and collaboration through seamless integration with other communication and conferencing platforms. This is convenient when dealing with clients and stakeholders who use alternative tools such as Skype, Zoom, Dialer, etc. CRM tools such as Salesforce can also be integrated to VoIP, allowing for a single repository of customer data for optimum customer service.  Additionally, users do not need a different number for each of the devices they are working from. They can be contacted through a single number that is tied to their laptop, computer, tablet and phone. They can always be reached by dialing the same number.

VoIP advanced features and services

oh phone VoIP boasts a range of advanced features that are all virtually enabled. Some of them include:
  1. Virtual auto attendant Team members may all be working from different locations, but a virtual attendant will answer calls and direct callers to the requested recipient accordingly. Other features include a dial by name directory and email delivery of voice messages to the intended recipients.
  2. Advanced call routing Calls can be routed to you or other locations set by you when you’re not in the office. They can also be routed based on the time of day or day of the week.
  3. Calls dashboard Have access to a web portal that shows you the call logs, caller details, messages and all details on your VoIP server from one location.
  4. Simple customizations and add-ons In comparison to analog telephoning, a lot of tasks with VoIP become remarkably easier. You can quickly make a new extension by easily adding a code to the office phone. You can also reach another person in the company by simply dialing their extension.

Switch to Unite Communications Today

The benefits of switching to VoIP make a lot of sense business-wise. The cost savings are nonpareil–small and medium-sized businesses looking to keep their overheads low will substantially benefit from VoIP. Its benefits also resonate at a very opportune time–most organizations currently do not have all their internal teams working from the same location. The prevalence of working from home and hybrid models has urged organizations to keep their employees, partners, clients and all parties connected and collaborative at all times. A hosted VoIP solution accomplishes that with seamless integrations and setups. Unite VoIP offers all the above-mentioned benefits, and more importantly, can customize them according to your needs and your business. Contact us today to see what we can offer you.

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24 June, 2017

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4 July, 2017

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 


One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.


I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate