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Dental Office Phone Systems

Dental office receptionist answering patient calls using a phone at the front desk.

Dental Office Phone Systems

Dental Office Phone Systems

Flexible, PHIPA compliant phone and messaging solutions for your practice

Unite delivers dental office phone system solutions built for Canadian dental practices, PIPEDA compliant, flexible, and contract-free.

Dental office receptionist answering patient calls using a phone at the front desk.

A Business Phone Solution Built for your Practice

Unite Hosted PBX is a flexible, AI-integrated dental office VoIP solution for Canadian practices of all sizes. It keeps your team connected across the front desk, treatment rooms, back office, and remote locations.

With advanced calling features, dental patient communication software capabilities, and seamless device integration, Unite Hosted PBX improves patient experience, supports practice growth, and gives you the flexibility of no locked-in contracts.

Receptionist handling patient calls using a dental answering service and dental patient communication software
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Dental office phone systems

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Why Canadian Dental Practices Choose Unite?

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Reliability

Your practice can't afford dropped calls or system outages. Unite's intelligent built-in redundancies and advanced infrastructure mean your phones stay up, even when cut lines or failing hardware would stop a traditional system cold.

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Flexibility

Take your dental office phone system with you on any device, from any location and maintain every feature as if you were sitting at the front desk. Whether your staff are at the clinic, working remotely, or supporting patients after hours, Unite keeps them fully connected.

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Simplicity

Keep your existing phone numbers and enjoy a smooth, hassle-free transition. No complicated setup, no locked-in contracts, and no disruption to your patient care operations. Getting started with Unite is straightforward by design.

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Technology

Operate with the newest dental office VoIP Canada technology, powered by AI features that are constantly upgraded and always at the forefront. Calls are crystal clear, digital, and built for a modern practice that values efficiency and innovation.

Technology
Technology

Operate with the newest dental office VoIP Canada technology, powered by AI features that are constantly upgraded and always at the forefront. Calls are crystal clear, digital, and built for a modern practice that values efficiency and innovation.

Flexibility
Flexibility

Take your dental office phone system with you on any device, from any location and maintain every feature as if you were sitting at the front desk. Whether your staff are at the clinic, working remotely, or supporting patients after hours, Unite keeps them fully connected.

Simplicity
Simplicity

Keep your existing phone numbers and enjoy a smooth, hassle-free transition. No complicated setup, no locked-in contracts, and no disruption to your patient care operations. Getting started with Unite is straightforward by design.

Reliability
Reliability

Your practice can't afford dropped calls or system outages. Unite's intelligent built-in redundancies and advanced infrastructure mean your phones stay up, even when cut lines or failing hardware would stop a traditional system cold.

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A LOADED SOLUTION ACROSS MULTIPLE DEVICES

Premium Packaged
Features Included

With Unite Hosted PBX, your dental office phone system comes loaded with features built for busy, patient-focused practices. Say goodbye to managing multiple services, Unite brings everything together in one reliable, cost-efficient platform.

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Follow Me / Call Hunting

Route patient calls to the right team member, wherever they are. Calls follow you to one location or hunt multiple locations sequentially so no call goes unanswered.

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Simultaneous Ring

Have incoming calls ring on multiple devices or extensions at the same time. Front desk, treatment coordinator, and office manager all reachable at once.

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Call Schedule

Route calls based on the time of day or day of the week. Set clinic hours, after-hours messaging, and holiday schedules so patients always reach the right response automatically.

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Call Screening

Handle calls from different patients, referral partners, and vendors in different ways. Prioritize urgent inquiries and keep your dental answering service running smoothly at peak hours.

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Call Transfer

Route calls quickly and efficiently within your clinic or to external staff. Connecting a patient to a hygienist or transferring to a specialist is seamless and instant.

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Extension to Extension Dialing

Contact a colleague within your clinic or across a multi-location dental practice by dialling their extension from any device. Fast, reliable internal communication.

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Long Distance

Calls within Canada and the USA are included at no charge, with competitive rates to worldwide destinations. Stay connected with patients, suppliers, and referring offices across your dental office VoIP Canada network.

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Hot Desking

Enter a code on any office phone at any location and it becomes your extension instantly. Ideal for part-time staff, floating hygienists, or practices operating across multiple sites.

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Web Portal

Review messages, see recent caller details, and manage your dental patient communication software settings through a simple web portal. Everything your office manager needs in one place.

Follow Me / Call Hunting
Follow Me / Call Hunting

Route patient calls to the right team member, wherever they are. Calls follow you to one location or hunt multiple locations sequentially so no call goes unanswered.

Simultaneous Ring
Simultaneous Ring

Have incoming calls ring on multiple devices or extensions at the same time. Front desk, treatment coordinator, and office manager all reachable at once.

Call Schedule
Call Schedule

Route calls based on the time of day or day of the week. Set clinic hours, after-hours messaging, and holiday schedules so patients always reach the right response automatically.

Call Screening
Call Screening

Handle calls from different patients, referral partners, and vendors in different ways. Prioritize urgent inquiries and keep your dental answering service running smoothly at peak hours.

Call Transfer
Call Transfer

Route calls quickly and efficiently within your clinic or to external staff. Connecting a patient to a hygienist or transferring to a specialist is seamless and instant.

Extension to Extension Dialing
Extension to Extension Dialing

Contact a colleague within your clinic or across a multi-location dental practice by dialling their extension from any device. Fast, reliable internal communication

Long Distance
Long Distance

Calls within Canada and the USA are included at no charge, with competitive rates to worldwide destinations. Stay connected with patients, suppliers, and referring offices across your dental office VoIP Canada network.

Hot Desking
Hot Desking

Enter a code on any office phone at any location and it becomes your extension instantly. Ideal for part-time staff, floating hygienists, or practices operating across multiple sites.

Web Portal
Web Portal

Review messages, see recent caller details, and manage your dental patient communication software settings through a simple web portal. Everything your office manager needs in one place.

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Additional Services

A Complete Communication Suite for Dental Offices

Unite U-Fax

Send and receive dental office fax digitally, directly from your computer or EMR. Integrates with Accuro and OSCAR, fully PHIPA and PIPEDA compliant, with 1,000 pages included in your dental bundle.

Textify

Reduce no-shows with automated appointment reminders and two-way dental office text messaging. Simple for your team to manage and exactly what today's dental patients expect.

Virtual Attendant

Automatically answer and route every incoming call based on your clinic hours and staff availability. Keep your front desk focused on patients, not the phone.

Front desk staff managing patient check-ins and internal communication tools.

100% Canadian.
Built for Your Practice.

Unite is 100% Canadian-owned, staffed, based, and operated, and that matters for dental practices handling sensitive patient information every day. Our PHIPA compliant and PIPEDA compliant dental office VoIP Canada solutions are built with Canadian privacy law in mind from the ground up.

Our clients choose Unite because we understand local compliance, offer genuine flexibility with no locked-in contracts, and provide a support team that's always reachable. Whether you need a reliable dental answering service, text messaging to reduce no-shows, or a compliant fax solution for referral documents, Unite brings it all together in one unified platform.

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Brian Presement
8 September, 2025

Upgrade Your Dental Office Phone System Today

Ready to take your dental practice’s communications to the next level? Don't hesitate, reach out to a Unite Hosted PBX representative today.
Dental office administrator managing patient records and communications using dental patient communication software at her workstation.

FAQs

Find answers to common questions about our services and solutions.

Unite's Virtual PBX is a VoIP-based phone service built for Canadian businesses, including busy dental practices managing high call volumes, appointment bookings, and patient follow-ups. Our system gives your front desk the tools to communicate more efficiently, with the flexibility to add features as your practice grows.

Traditional phone systems weren't designed with dental offices in mind. Unite's Hosted PBX lets your team take calls from the front desk, a back office, or remotely, without missing a patient. Advanced call routing options like Hunting, SimRing, and Time of Day Routing mean after-hours calls go exactly where they need to. No hardware to maintain, no costly upgrades, and always up to date.

No locked-in contracts, no carrier ties, and no pressure to over-invest in hardware today. Whether you're a solo practice or expanding to multiple locations, Unite scales with you. You only pay for what you need.

Absolutely. There's no need to change your existing numbers or notify patients. Unite handles the full number transfer process so your practice stays reachable without any interruption.

Whether your team is at the front desk, working remotely, or across multiple clinic locations, everyone stays connected through one seamless system. Turn any mobile phone into an office extension without changing your existing carrier plan, ideal for on-call dentists or hygienists who need to stay reachable.

Unite's Hosted PBX includes advanced features at no extra cost that dental offices rely on every day:
  • Follow Me – Route patient calls to the right person on any device, whether at the desk or on the go.
  • Simultaneous Ring – Ensure no patient call goes unanswered by ringing multiple extensions at once.
  • Call Scheduling – Automatically direct after-hours calls to voicemail or an on-call provider based on your clinic's hours.
  • Call Screening – Manage incoming calls differently based on who's calling.
  • Call Transfer – Quickly redirect patients to the right team member or department.
  • Extension-to-Extension Dialling – Connect front desk staff, hygienists, and practitioners instantly.
  • Enhanced Voicemail – Access patient voicemails via phone, email, or online portal, with voice file attachments.
  • Long Distance – No-charge calls across Canada, with competitive international rates.
  • Web Portal and Apps – Manage your clinic's phone settings, review messages, and monitor call activity from anywhere.

Yes. Unite's dental office VoIP Canada solutions are built with Canadian privacy law in mind from the ground up. All voice, messaging, and dental office fax transmissions are handled in compliance with PHIPA and PIPEDA requirements so your practice can communicate confidently without putting patient data at risk. Our team understands the compliance demands of Canadian dental practices and is here to help you meet them.

Absolutely. Unite's Hosted PBX is designed to scale with your practice. Whether you're managing two locations or ten, your team stays connected under one unified system. Staff can dial between locations by extension, share call routing rules, and manage everything through a single web portal. No separate systems, no extra complexity.

Yes. Unite offers dental patient communication software capabilities including dental office text messaging and compliant digital fax so your practice can send appointment reminders, handle referral documents, and follow up with patients across multiple channels. Everything is managed in one place, keeping your team efficient and your patients informed.

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
 
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
 
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

Christine Nicoll headshot.

I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 

 

One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.

 

I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

Jeremy Rozen headshot.

I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate