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100% Canadian Staffed

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100% Canadian Based

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100% Canadian Operated

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Dental Office Phone Systems

Veterinary receptionist in scrubs taking a client call at the front desk of an animal hospital

Veterinary Phone Systems

Veterinary Phone Systems

Flexible, PIPEDA compliant phone and messaging solutions for your veterinary clinic

Unite delivers veterinary phone systems built for Canadian clinics and animal hospitals: PIPEDA compliant, flexible and contract-free.

Veterinary receptionist in scrubs taking a client call at the front desk of an animal hospital

A Phone System Built for Veterinary Clinics

Unite Hosted PBX is a flexible, AI-integrated veterinary VoIP phone system for Canadian clinics and animal hospitals of every size. It connects your front desk, exam rooms, treatment area and mobiles for on-call vets.

As your veterinary clinic phone system, Unite can route after-hours calls, sends text reminders to pet owners and handles digital fax in one place. You get fewer missed calls with no locked-in contracts.

Veterinarian taking a call on a mobile phone through the clinic's veterinary phone system
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Veterinarian phone systems

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Why Canadian Veterinary Clinics Choose Unite

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Reliability

Your clinic can't afford dropped calls when a pet owner phones about an emergency. Built-in redundancies and Unite's fully owned infrastructure keep your animal hospital phone system running when a cut line would stop a traditional system.

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Flexibility

Take your vet clinic phone system with you on any device, from any location, with every feature you have at the front desk. Whether your team is at the clinic, between sites or covering nights as an on-call vet, everyone stays connected.

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Simplicity

Keep your existing phone numbers and let Unite handle the transfer. No complicated setup, no locked-in contracts and no disruption to the day's appointments. Moving your veterinary practice to Unite is straightforward by design.

Microchip icon emphasizing technology

Technology

Run your clinic on a veterinary VoIP phone system with AI-integrated features that Unite continually optimizes to accommodate your clinic’s needs. Calls are clear and digital, and every tool is built for a modern veterinary practice that values a calm, efficient front desk.

Reliability
Reliability

Your clinic can't afford dropped calls when a pet owner phones about an emergency. Built-in redundancies and Unite's fully owned infrastructure keep your animal hospital phone system running when a cut line would stop a traditional system.

Flexibility
Flexibility

Take your vet clinic phone system with you on any device, from any location, with every feature you have at the front desk. Whether your team is at the clinic, between sites or covering nights as an on-call vet, everyone stays connected.

Simplicity
Simplicity

Keep your existing phone numbers and let Unite handle the transfer. No complicated setup, no locked-in contracts and no disruption to the day's appointments. Moving your veterinary practice to Unite is straightforward by design.

Technology
Technology

Run your clinic on a veterinary VoIP phone system with AI-integrated features that Unite continually optimizes to accommodate your clinic’s needs. Calls are clear and digital, and every tool is built for a modern veterinary practice that values a calm, efficient front desk.

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A LOADED SOLUTION ACROSS MULTIPLE DEVICES

Premium Packaged
Features Included

With Unite Hosted PBX, your veterinary practice phone system comes loaded with features built for busy clinics and animal hospitals. Stop juggling separate services: Unite brings calls, routing and messaging together in one reliable, cost-efficient platform.

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Follow Me / Call Hunting

Send after-hours calls straight to an on-call vet, wherever they are. Calls follow one person or hunt through your team in order, so no urgent call from a pet owner is missed.

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Simultaneous Ring

Ring several devices or extensions at the same time. The front desk, the treatment area and a vet's mobile can all pick up the same call, so a busy morning doesn't mean missed calls.

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Call Schedule

After-hours call routing for veterinary clinics, set up once. Route calls by time of day or day of the week, with clinic hours, holiday hours and an after-hours emergency message.

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Call Screening

Handle calls from pet owners, referring vets, labs and suppliers in different ways. Veterinary call routing puts urgent calls first and keeps the front desk moving at peak hours.

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Call Transfer

Move a call from the front desk to a technician or vet in one step, inside your clinic or to staff offsite. Simple veterinary call management that saves pet owners from repeating themselves.

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Extension to Extension Dialing

Reach a colleague in your clinic or across a multi-location veterinary practice by dialling their extension from any device. Fast, reliable calls between animal hospital sites.

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Long Distance

Calls within Canada and the USA are included at no charge, with competitive rates to worldwide destinations. Stay in touch with referral centres, labs and suppliers wherever they are.

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Hot Desking

Enter a code on any office phone at any location and it becomes your extension instantly. Ideal for relief vets and part-time technicians across a multi-location veterinary practice.

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Web Portal

Review messages, see recent caller details and manage your veterinary client communication software settings in one simple web portal. Everything your practice manager needs.

Follow Me / Call Hunting
Follow Me / Call Hunting

Send after-hours calls straight to an on-call vet, wherever they are. Calls follow one person or hunt through your team in order, so no urgent call from a pet owner is missed.

Simultaneous Ring
Simultaneous Ring

Ring several devices or extensions at the same time. The front desk, the treatment area and a vet's mobile can all pick up the same call, so a busy morning doesn't mean missed calls.

Call Schedule
Call Schedule

After-hours call routing for veterinary clinics, set up once. Route calls by time of day or day of the week, with clinic hours, holiday hours and an after-hours emergency message.

Call Screening
Call Screening

Handle calls from pet owners, referring vets, labs and suppliers in different ways. Veterinary call routing puts urgent calls first and keeps the front desk moving at peak hours.

Call Transfer
Call Transfer

Move a call from the front desk to a technician or vet in one step, inside your clinic or to staff offsite. Simple veterinary call management that saves pet owners from repeating themselves.

Extension to Extension Dialing
Extension to Extension Dialing

Reach a colleague in your clinic or across a multi-location veterinary practice by dialling their extension from any device. Fast, reliable calls between animal hospital sites.

Long Distance
Long Distance

Calls within Canada and the USA are included at no charge, with competitive rates to worldwide destinations. Stay in touch with referral centres, labs and suppliers wherever they are.

Hot Desking
Hot Desking

Enter a code on any office phone at any location and it becomes your extension instantly. Ideal for relief vets and part-time technicians across a multi-location veterinary practice.

Web Portal
Web Portal

Review messages, see recent caller details and manage your veterinary client communication software settings in one simple web portal. Everything your practice manager needs.

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Additional Services

A Complete Communication Suite for Veterinary Clinics

Unite U-Fax®

Digital fax for veterinary clinics: send and receive records, lab results and referrals from your computer or email, with no fax machine. PIPEDA compliant, and you keep your fax number.

Textify

Reduce no-shows with automated appointment reminders and two-way veterinary text messaging. Client communication that is simple for your team and convenient for pet owners.

Virtual Attendant

A veterinary auto attendant that answers every call and routes it by your clinic hours and staff availability. Keep your front desk focused on the pets and people in front of them.

Veterinary receptionist assisting a client at the front desk of a veterinary clinic

100% Canadian.
Built for Your Clinic.

Unite is 100% Canadian owned, staffed, based and operated, and ready to support veterinary clinics that handle sensitive information like client names, contact details and payment information every day. As a veterinary phone system built in Canada, Unite Hosted PBX is a PIPEDA compliant phone system designed to comply with Canadian privacy law.

For more than 25 years, businesses have chosen Unite for local know-how, real flexibility with no locked-in contracts and a support team that is easy to reach. After-hours routing to an on-call vet, text reminders that cut no-shows and digital fax for referrals and lab results all run on one Unite platform.

UNITE HOSTED PBX BLOGS

Interested In Learning More About Unite Hosted PBX?

Explore more of our blog for insights, tips, and industry updates.

Upgrade Your Veterinary Phone System Today

Ready to take your communications further? Talk to a Unite Hosted PBX representative about a veterinary phone system that fits your clinic.
Smiling veterinary team member at the front desk computer, ready to help pet owners

FAQs

Find answers to common questions about our services and solutions.

Unite Hosted PBX is a VoIP phone service built for Canadian businesses, including busy veterinary clinics that manage appointment bookings, questions from pet owners, referrals and after-hours calls. Your front desk gets the tools to handle every call efficiently, and you can add features as your clinic grows.

Traditional phone systems tie your team to the front desk. With Unite, calls can reach the front desk, the treatment area or a vet's mobile, and Follow Me, Simultaneous Ring and Call Schedule send after-hours calls where they need to go. There is no on-site PBX to maintain and no costly upgrades, and your system stays up to date.

Set a call schedule for clinic hours, evenings, weekends and holidays. After hours, calls can ring an on-call vet's mobile, move through a list of staff in order, or play a message that points pet owners to your emergency partner hospital. When the on-call schedule changes, you update it in the web portal.

Yes. You keep your existing phone and fax numbers, so there is no need to reprint signage or tell clients about a change. Unite handles the full number transfer, and your clinic stays reachable the whole way through.

Yes. Whether your team is at the front desk, working from home or moving between animal hospital locations, everyone stays on one animal hospital phone system. Staff dial between sites by extension, share routing rules and can turn any mobile into an office extension without changing carrier plans, which suits relief vets and on-call staff.

Unite Hosted PBX includes advanced features at no extra cost that veterinary clinics rely on every day:
  • Follow Me – Route calls to the right person on any device, including the on-call vet after hours.
  • Simultaneous Ring – Ring the front desk, treatment area and a mobile at once so fewer calls go unanswered.
  • Call Scheduling – Direct after-hours calls to voicemail, the on-call vet or an emergency message based on your clinic hours.
  • Call Screening – Handle calls from pet owners, referring vets, labs and suppliers in different ways.
  • Call Transfer – Pass a caller to the right technician, vet or location in one step.
  • Extension-to-Extension Dialling – Connect front desk staff, technicians and vets across every site instantly.
  • Enhanced Voicemail – Access voicemails by phone, email or online portal, with voice file attachments.
  • Long Distance – No-charge calls within Canada and the USA, with competitive international rates.
  • Web Portal and Apps – Manage phone settings, review messages and monitor call activity from anywhere.

Yes. Unite Hosted PBX is a PIPEDA compliant phone system built with Canadian privacy law in mind from the ground up. Voice, messaging and fax transmissions are handled in line with PIPEDA requirements, so your clinic can communicate with pet owners, referring vets and labs with confidence. Our team understands the privacy demands on Canadian clinics and is here to help.

No. Unite is a phone system, not a staffed answering service. Unite Virtual Attendant answers every call automatically and routes it by clinic hours and staff availability, while Call Schedule and Follow Me send after-hours calls to your on-call vet. If you already use a live triage service, calls can be forwarded to it after hours.

Yes. Textify sends automated appointment reminders and supports two-way text messaging, so pet owners can confirm, reschedule or ask a quick question by text. Your team can also send vaccination and annual checkup reminders, and every conversation is managed from one place.

Unite works with some practice management software, like Accuro. If you have questions about integrating with the software you use, please contact us.

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
 
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
 
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

Lady named

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

Christine Nicoll headshot.

I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 

 

One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.

 

I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

Jeremy Rozen headshot.

I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate