Why is Virtual Hosted PBX Essential for Remote Workforces

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Most organizations are still adapting to a fully remote workforce or a hybrid office model. It was most common for start-up companies that opted for a decentralized office environment as a way to cut overhead costs. It then became the only option for companies once pandemic restrictions were enforced, until it evolved into a preferred working model for several companies who realized the flexibility and even efficiency it allows. The prevalence of communication technologies has vastly simplified working from home. As long as you have Internet access, connecting with your coworkers, clients and stakeholders and fulfilling your deliverables is feasible. However, it takes more than that to keep your remote workforce connected on a level that further promotes collaboration in a way that mimics the traditional office environment. This is where the true value of hosted PBX solutions for businesses can really be seen, thanks to its user-friendliness, cost-effectiveness and the level of functionalities it provides. Hosted PBX solutions are an ideal fit for organizations who seek to keep their remote workforce connected, collaborative and productive, all while cutting costs and keeping the bottom line healthy.

Hosted PBX Connects Remote Teams Economically.

It is easy to imagine the cost savings of hosted PBX in businesses. Instead of acquiring hardware-based phone systems for each employee–who is also likely to be in geographically dispersed locations–you can simply host your Voice over Internet Protocol (VoIP) solution on the cloud. Gone is the need to order, ship and configure the hardware for each remote employee. All you will need is for your team to install an app on their device, and that could be multiple devices they work from. This just doesn’t cut costs, but also simplifies the installation and set-up processes that can become grossly complicated when employees are working from home. The initial setup costs are not the only part that is more or less waived with hosted PBX in businesses. The ongoing costs of legacy systems also disappear. Long-distance call rates that inevitably mount with the current global nature of most workforces no longer apply. Conferencing functionalities, which are perhaps imperative for genuinely collaborative team meetings to happen, also become easily facilitated. Hosted PBX solutions in business typically work via the software-as-a-service model. The traditional phone bill that accumulates long-distance calls, audio-conferencing, and other “add-ons” is completely waived here, as you’ll be billed monthly on a per-user basis. Even the contract arrangements are forgone, as you’ll never be locked in a contract and subjected to early termination fees if you wish to cancel the service.

Remote Workers are More Productive with Hosted PBX

Because all users need to do is download an app to stay connected through hosted PBX, employees can work from anywhere and from any device as long as they have Internet access. Productivity never wavers with hosted PBX solutions, as they easily facilitate employees to meet their deliverables despite the distance or device. VoIP systems can be routed to any device professionals are working from: computers, laptops, tablets, and mobile phones. No complicated configuration or setup is required. Even when technical support is needed, providers such as Unite Communications offer 24/7 support–and it’s not even an extra add-on. Unite also provides transparency on the volume and tracking info of calls being made, so managers can easily access important metrics and reports.

Hosted PBX Features Enhance Flexibility

The appeal of working from home is largely due to its flexibility. A hosted PBX solution provides direct connectivity to the corporate phone system regardless of where the employee is working from. Professionals have the flexibility and freedom to work from anywhere they need to be, or from wherever they feel would make them the most productive, without worrying about connectivity and collaboration getting compromised. If an employee is at home or on the go–working from a cafe or an airport–they can use their mobile devices to connect to their colleagues and clients and not miss out on any important meetings. By always having the option of using their work phone, they will always seem to be “in the office”. It is easy to imagine the alternative scenario to this, which is essentially being tethered to one’s office to complete daily obligations. This raises inconveniences when you have to juggle many things at once while being out of the office on work-related assignments. telephone

Hosted PBX Enables Mobility in Employees

By moving the on-site PBX phone system out of the office and into the cloud, a hosted PBX system makes life much easier for mobile employees. Workers in the office and remote workers alike share the same functionalities of a sophisticated business phone system—regardless of their physical locations. When employees leave their offices, a mobile app allows them to remain connected at all times. Many job roles require employees to be constantly on the move, and it is easy to imagine the complications that could arise without a communication system that swiftly maintains connectivity. With hosted PBX, you are always in the office whenever you need to be. Virtually or physically, the mobility that your role requires does not change that.

Increased Control for Both Customers, Employees and Companies

Hosted PBX systems not only benefit companies on an internal level but helps in achieving superior customer service. It gives customers different avenues to reach the support staff to have their concerns addressed. With hosted PBX systems, incoming calls feed into one central repository, and it can be communicated across multiple channels from the same portal without any configuration or change in setup. A customer, for example, might call the company’s call center with a question while they are in an office, and then continue the conversation over their mobile devices. The transition is seamless and puts customers’ needs at the center of it all. The autonomy PBX solutions extend also applies to employees, who are now able to enjoy some control over how they want to work and collaborate with each other. This has invaluable effects on employee morale, arguably an integral factor in boosting productivity and meeting company goals. Hosted PBX solutions similarly empower organizations with the flexibility to adjust their workforce according to seasonalities and changing market conditions. When demand is high, assigning support calls to staff is seamless through the office cloud PBX. Call routing is as quick and efficient as can be, keeping wait times low for customers and idle time minimal for employees. It also removes any need for hardware and office costs that could otherwise go to waste when demand starts to dwindle again. Whether you are preparing your organization for a remote working model or still adapting to it, Unite Communications will help you create an office environment that upholds collaboration and teamwork. Contact us today to get started.

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Cloud technology is becoming an integral part of office communications, which is drifting from the standard Private Branch Exchange (PBX) technology.

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24 June, 2017

Those who run their own business (or help with the communications aspect) understand the daily trials and tribulations that occur with the phone systems.

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4 July, 2017

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3 August, 2017

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We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.

Sarah Giovannone

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I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.

Mike Goldlist

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Other than the quick customer services and reasonable pricing, we were much impressed with the website design, too. Before we switched over from Bell to Unite, we were very hesitated and gone to a number of websites to check out their SNR services.
Once we saw the Unite site, all our concerns regarding the switch-over were answered: plain and simple. we called and the customer representative was very knowledgeable, reassuring and friendly.
Since then, we have a few special requests and these were answered promptly and great suggestions were provided. We would and have referred Unite to a few of our friends/vendors.

Porter Fine Printing Limited

I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.

Margarita Asatrian

Account Manager

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I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth. 


One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.


I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca

Christine Nicoll

Client Services Manager

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I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.

Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.

Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.

I’m Marta Woszczyna, and I work at Unite.

Marta Woszczyna

Client Services Specialist

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I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.

Jeremy Rozen

Business Development

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As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy. 
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.

Margaret Sutton

Business Development Associate