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A customer calls your office. You’re on-site with a client, your receptionist is at lunch and the call rolls to voicemail, never to be heard from again. This is the exact gap single number reach was built to close. Single number reach gives your business one number that finds you wherever you’re working, whether that’s […]
Single Number Reach Explained: One Number, Every Device, Zero Missed Calls Read More »
Disconnected tools create disconnected workflows. When your phone system, faxing process and document handling live in separate places, your team spends more time switching systems than getting work done. That friction adds up quickly, especially for businesses managing customer calls, internal communication and document sharing across multiple employees or locations. That’s why more businesses are
From Calls to Documents: How a VoIP System and Electronic Faxing Can Improve Efficiency Read More »
Choosing a VoIP provider is about more than getting a dial tone. It is about making sure your business can communicate clearly, consistently and confidently every day. If your phone system drops calls, lacks support or cannot grow with your team, the lower monthly price will not feel like a win for very long. That
VoIP in Canada: What Businesses Should Look For When Choosing a Provider Read More »
Modern work no longer happens at a single desk. Sales teams are on the road, support staff work remotely and managers switch between offices, homes and job sites. In this environment, mobility is no longer a bonus, it’s a business requirement. This shift has driven rapid adoption of the VoIP phone, especially among Canadian businesses
Why Mobility Matters: The Rise of VoIP Phones for On-the-Go Teams Read More »
In today’s always-on business environment, customers expect fast, seamless and professional communication. Long wait times, misdirected calls or repeatedly explaining the same issue can quickly turn a positive interaction into a frustrating experience. This is where smart call routing, powered by a modern PBX system, makes a measurable difference. When combined with virtual attendants, a
How a Modern PBX System Enhances Customer Experience (and Reduces Frustration) Read More »
In today’s fast-paced business world, every missed call can mean a missed opportunity, whether it’s a new lead, a customer inquiry or an urgent support request. For small businesses and startups, where every connection counts, automation in communication can make all the difference. By combining advanced VoIP phone service, PBX telephone systems and virtual attendants,
How to Reduce Missed Opportunities with a VoiP Phone Service Read More »
The Green Side of Tech: How Digital Communication Like Electronic Faxing Cuts Business Waste In a world increasingly focused on sustainability, businesses are under pressure to reduce their environmental impact while maintaining efficiency and connectivity. One powerful way to do both is by transitioning to digital communication tools, allowing businesses to streamline their operations and
As more businesses adopt hybrid work models, the need for secure, flexible and efficient communication tools has become more critical than ever. While many traditional office tools have been replaced by cloud-based solutions, one classic method continues to prove its value in today’s digital-first environment: faxing. Yes, faxing, but not in the way you remember
The Role of U-Fax in a Hybrid Workplace: Why It Still Matters Read More »
As the summer winds down and businesses gear up for a productive fall season, it’s the perfect time to revisit your communication infrastructure. Whether you’re operating a startup, managing a small business or scaling up, having a robust communication system can make all the difference. Let’s explore how to optimize your business communication systems to
Get Your Business Ready for the Fall with PBX and VoIP Systems Read More »
In today’s digital-first world, small- and medium-sized businesses are constantly looking for ways to reduce overhead, scale quickly and improve operational efficiency. One of the smartest technology upgrades gaining traction is the adoption of cloud-based PBX systems. Whether you’re running a startup or a growing business, embracing a modern PBX system, especially one delivered via
Top 5 Benefits of Cloud-Based PBX Systems for Businesses Read More »
We’ve recently transferred our business telephone services from one of the big telecom companies to Unite. I have to admit – we were nervous to switch to a small company after only dealing with ‘Big Telecom’ for decades. All I can say is that I wish we had switched over to Unite years ago! Every communication and dealing I’ve had with them (in several different departments) has been amazing. It feels exactly like dealing with a local business where they care about you as a client, offer a good quality service/product at reasonable rates and have competent, smart people working for them.
I wish I had found Unite sooner. We were using Rogers all these years with nothing but problems. The hold times trying to get service was just unbearable. A friend recommended Unite and I’m so glad they did. Cheaper than both Rogers and Bell with so many more options. Switching over was a breeze. I highly recommend Unite Communications for your business.
I’ve been with Unite for over 2 years. I work in Account services, setting up clients with new business tools such as Unite Hosted PBX, Conferencing and Virtual Attendant. I also work with internal teams to ensure all customer requirements are met. My Operations background is an advantage because I’m able to help our customers immediately. I love introducing our clients to new products that assist them in improving communications with their clients. My goal is always to ensure the process runs smooth on both sides. Happy customers are my best measure of success. I’m Margarita Asatrian and I work at Unite.
I have been on the Unite team for over 14 years. Watching the company evolve and grow into one of Canada’s fastest growing companies (2 years in a row) is a privilege and a source of pride. In addition to sales support, I work with customers to make sure the onboarding process is organized and efficient. I continue to support our clients as their needs also evolve and grow. I believe the team, and how we work together to ensure we offer the best product and service, is the primary reason for our organic growth.
One of things I like best about Unite is that it’s 100% home grown. We are Canadian owned and operated. At a time when many companies were letting go of staff (or exporting jobs to foreign markets) we were growing and creating jobs at home. It makes me happy to be a continuing part of it.
I’m Christine Nicoll, and I work at Unite. Visit us at unite.ca
I am a Customer Service Specialist for Unite. I have been a part of the team for over two years. Having the ability to make someone’s day makes my job very satisfying. A positive customer service experience and happy customers influence the attitudes of my entire team. My job is important and my role is key to the team’s success.
Giving my full attention to the customers and their concerns is the best tool I use to respond to an issue or circumstance in a timely manner. When customers observe a quick response time, it shows our respect and commitment to the customer’s time. I love to see the customers happy by being able to solve their problems.
Working for a company with continued growth gives me a lot of peace of mind. I look forward to watching Unite grow. I am fortunate to be a part of this growing company.
I’m Marta Woszczyna, and I work at Unite.
I have been on the Unite team for over 2 years as a Business Development Manager – responsible for helping customers find solutions to understand and solve their business telecom challenges. Customers are often surprised how easy it is for us to streamline their telecommunications with affordable, flexible and reliable alternatives. We are able to customize a solution for each customer, making the experience both personable and actionable. Unite is a great place to work. Looking forward to implementing and sharing our next iteration of projects. I’m Jeremy Rozen, I work at Unite.
As a Business Development Associate for Unite, I work with potential and existing customers to demonstrate products and answer their questions. I believe strong communication skills, excellent customer service skills, relationship management skills and an in-depth knowledge of Unite’s products or services are the best tools to be successful. Most of the time, I continue to be the main point of contact even after the final purchase is made. When this happens, I know I have done right by the customer. I am a people person, when the customer is happy, I am very happy.
Our products and services make it easy to continue to assist customers. I help assess any current business constraints and will introduce the customer to relevant services that can have a large impact on productivity. Unite also provides me with a lot of flexibility. We don’t just sell Unite services – we use them. This allows me to work from the cottage when I need a break from the city. I have a central office, wherever I am. This flexibility has made a positive impact on me both professionally and personally.
Working for a company that I believe in and believes in me is awesome. I am Margaret Sutton, and I work at Unite.
